Self Care at Work Does Make a Difference: (Part 2) – PhD

by Jane Keep, MSc, MPhil. FCIPD, MIC CMgr FCMI, Associate at two Universities, Part-Time Manager in a Hospital and Freelancing Management Consultant in the Healthcare Industry, UK

As a busy professional working in the Health care system in the United Kingdom I witnessed firsthand, and became acutely aware of, the sobering statistics of work-related health problems, absences and stress. The doctors, nurses, health professionals and staff who work hard caring for the population were not truly taking care of themselves.

See Self Care at Work Does Make a Difference: (Part 1)

I discussed this during a session with Serge Benhayon and he shared with me some words that he had been writing:

“The true delivery of service begins first by delivering that same service to self in every way, and to others by the same manner that are within the organisation, before any organisation can truly serve.”

Through this simple truth of ‘cause and effect’ presented so clearly, I realised that I, and the many Human Resource Managers and university academics I had worked with, hadn’t practised this. I wanted to know what would happen if we did?

I determined that there was a PhD study to be undertaken here.

The PhD study question was ‘if we took care of self at work, what difference does it make; and does it make a difference to the way we offer our services at work?’ (1)

In a nutshell, for three years I kept a diary and notes of many of my own realisations, experiments, my choices in the way I was at work, and the way I prepared myself for work.

I also held a number of workshops and undertook interviews at the beginning, middle and end of the study with a cohort of 60+ participants (from HR, management, leadership, psychology, coaching, facilitators, physiotherapists and nurses): in addition I used further research (about developing self care/resilience for managers and leaders) I had undertaken with a group of 35 multi-professional NHS Managers in England.

A synopsis of this six-year study is as follows:

Phase 1 – exploring what is going on at work, and the way we are working:

Question 1: What is going on at work?… how do we feel at the end of a working day or working week?

The resounding responses were that we all felt tired at the end of our days and working weeks: we felt stressed, stretched, exhausted and we used ‘substances’ such as chocolate, sweet foods, coffee, tea, etc. to keep us going.

Question 2: How does it feel to offer a service/treatment, or to work when ‘the orange light is flickering? (the orange light being the light that flickers in your car when you need a service, maintenance or petrol)

We resoundingly agreed that it feels awful to be working while feeling under par, tired, exhausted, hungry and frustrated; and that it does have an impact on the quality of our work.

Participants’ quotes: “I go on auto-pilot”: “It does detract from my ability because the focus isn’t there where it might otherwise have been”: “uncomfortable, beyond uncomfortable because I am not fully present”: “it’s the listening, the concentration, I just can’t”: “my practice slips when I slip”.

Question 3: Where in our bodies do we feel the tension or strain when we are working ‘under par’?

These differed for everyone from feeling disengaged, tearful, loss of perspective, poor attention span, eating more, edgy or fidgeting, aches and pains, etc.

Phase 2 – What we then did as part of the study, using the physical indicators people had felt in their own bodies, was observation and journal/diary entries over a period of time, recording the things that didn’t support us at work (e.g. having late nights, or overeating the night before), and the things that did support us (e.g. drinking more water, stopping to each lunch, leaving work by 6 pm etc).

Over a period of a couple of years I collected and analysed a large amount of data about what did, and what didn’t, support people while at work.

To summarise the data, the kinds of things that supported people most at work were:

  • walking regularly (during, before or after their day),
  • enabling extra time throughout their day so the days weren’t ‘backed up’,
  • being honest and talking to another if they felt out of sorts,
  • dietary and hydration choices (of which there were many, including stopping caffeine)
  • learning to say ‘no’,
  • being honest with themselves and others about their daily capacity,
  • keeping a tidy desk,
  • being ‘lighthearted’ and playful during their day,
  • ensuring enough rest and sleep.

Phase 3 – Does this make a difference to the quality of services we offer at work?

We then focused on the following questions, and I collected and analysed data on this –

  • “What difference did it make for you to make choices that supported you at work?”
  • “Did this make a difference to your services, or the way your day went?”

Resoundingly, once again we found it does indeed make a difference to the services you provide. The participants said things like:

  • “…it makes 100% difference to my performance when I take care of myself. I know that for me, eating, exercising and relaxing helps to maintain a better momentum with my own performance.”
  • “…an enormous difference: I couldn’t possibly facilitate groups on stress management if it was a case of do as I say and not as I do.”
  • “…it demonstrates the power of role-modelling to the community they (that person) relate to; taking care of one’s own daily health and well-being adds an important tool in the educating role that fosters quality in healthcare.”
  • “…the difference in your energy levels and outlook is amazing when you take care of yourself.”
  • “I feel less physically tired at the end of the day, I am more present with clients and my ability to listen is heightened.”

Why then is this study important?

It is important for all employers and all those who work (no matter what work you do) – taking care of self does make a difference at work, and to the quality of services offered. This study is also important because what Serge Benhayon presents are simple truths that stand the test of time (and the test of a six year long PhD study).

In asking “does taking care of self actually make a difference to the services you offer?”, we (the research participants for the PhD) have come back resoundingly to say ‘yes; taking care of self does make a difference to ourselves, and in the way we offer our services’.

Most of us who engaged in this study hadn’t ever given ourselves permission to take care of self at work prior to the study. What was so profound about this study is how powerful the enactment of personal choice is when undertaking to make small changes in our lives – and realising, for ourselves, that they do make sense and they do make a difference.

(1) A copy of the PhD study [Developing self-care at work. Keep, J. A. (2013) Developing self-care at work. PhD, University of the West of England.] is available at:

149 thoughts on “Self Care at Work Does Make a Difference: (Part 2) – PhD

  1. Amazing article and studies Jane. It really highlights the importance of self-care. Most work places I have experienced do not talk about how to take better care of ourselves, instead I have experienced office politics, filled with gossip and complaints amongst staff. By introducing self-care and self-love I am sure office politics, dramas and issues would be greatly reduced and or eliminated. When we start caring and looking after ourselves we naturally reflect the same quality towards others. I can see that self-care not only is able to support our higher quality of work but also our relationships and our work environment as well.

  2. What a great piece of work Jane Keep – thank you. I work in Learning and Development in Health and Social Care and regularly have this discussion about the importance of self-care. Most agree that this is a common sense approach to life and that the ‘do as I say not as I do’ attitude has no integrity and hence no real power. It is in how we live our days that demonstrates the power of self-care and it is abundantly clear to me of the importance of it, and the responsibility we all have to look after ourselves. What’s more, the pay-offs are well worth it. Living with greater vitality and aliveness is a wonderful way to be.

  3. Stopping caffeine is an excellent self care choice, as it forces us to recognise when we feel tired or need a ‘pick up’ to support us. I now know the first thing to do when I feel tired is to go back to feeling my body, and stay very present with me, to feel the awfulness of being tired, and just accept how we feel. I notice the more gentle I am with me, the sooner the tiredness can shift.

  4. Fantastic Jane, I love how you’ve engaged with so many and the results speak of something we all do but often don’t do … as you say do we give ourselves permission to take care of ourselves at work, a pertinent question and one from experience I can say for myself and others no. Your study highlights how key this self care is, and how even small changes make a huge difference. Awesome to have this study in the world for all of us, showing how possible it is to change, if we actually dare to allow ourselves.

  5. What a profoundly enriching and awakening experience for all involved Jane. This comment particularly stands out: “…taking care of one’s own daily health and well-being adds an important tool in the educating role that fosters quality in healthcare.”
    We are all, in truth, educators and teachers, by virtue of what our own lives reflect to those around us. To truly consider whether we reflect true ‘health’ to others, and what this means for us in the context of the way we live our own lives, is life-changing, if the implications are acknowledged in full.

  6. Gosh I find this study so inspiring Jane. The results are indisputable and undoubtedly have a huge influence on how we think of productivity and work. It is after all not just about function but about the being being totally cared for and nourished inside by others and themselves that makes a massive difference

  7. This is an eye opening insight to a global problem. Working in a way that is caring is seen as the impossible dream, but it isn’t, and it is a way of living that supports everyone, the employee, the business owners and the clients.

  8. This article, and if needed, all the deepening material underneath, is something that should be basic knowledge for every HR professional. So they can live it and share it to employees not only as knowledge but as a shining example.

  9. Such a powerful blog you have shared here Jane, the subject of self-care is foundational for anyone to be able to be of true service in their workplace plus an added bonus of how choosing self-care then supports other areas of your life as well such as relationships, community, family etc.

  10. This is the type of study that is needed more in our world. Showing that simple actions that we choose can bring outcomes where we feel less stressed and more supported.

  11. Amazing Jane. Self care does make a difference and yet nobody seems to value it – what a strange state of affairs we have. Managers seem more interested in the ability to produce what is needed by a deadline than the energetic quality a task is performed in or the way that the work impacts the employees body. It seems we have things the wrong way around when it comes to true productivity.

Leave a Comment

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s